Privacy Policy

Over The Road Logistics Solutions Inc. ("OTR Logistics Solutions," "we," "us," or "our") is committed to protecting the privacy of individuals who visit our website at shipotrlogistics.com (the "Site") or who engage our freight brokerage services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

We may collect the following categories of personal information:

• Contact information: name, company name, email address, phone number, and mailing address
• Shipment information: origin, destination, freight type, weight, dimensions, and special handling requirements provided when requesting a quote or booking a shipment
• Communication records: emails, phone call notes, and messages submitted via contact forms
• Website usage data: IP address, browser type, pages visited, and referring URLs, collected automatically via cookies and similar technologies

We use the personal information we collect to:

• Respond to quote requests, inquiries, and customer support requests
• Arrange and coordinate freight transportation services on your behalf
• Communicate shipment status updates and delivery information
• Process invoices and manage billing
• Comply with legal and regulatory obligations
• Improve our website and service offerings
• Send relevant industry updates or service announcements (you may opt out at any time)

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Carriers: to facilitate the transportation services you have requested (e.g., pickup and delivery contact information, shipment details)
• Service providers: third-party vendors who assist with IT, communications, or business operations, bound by confidentiality obligations
• Legal and regulatory authorities: where required by law, court order, or government regulation

Our Site may use cookies and similar tracking technologies to improve user experience and gather analytics data. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of the Site.

We do not use cookies to collect personally identifiable information without your consent.

We retain personal information for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When personal information is no longer required, we securely delete or anonymize it.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the collection or use of your personal information (subject to legal or contractual restrictions)
• Request deletion of your personal information where it is no longer required

To exercise any of these rights, please contact us using the information below.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or our privacy practices, or to exercise your privacy rights, please contact us:

Over The Road Logistics Solutions Inc.
5617 McAdam Rd, Mississauga, Ontario L4Z 1N4
info@shipotrlogistics.com
(855) 247-6870